Refund policy
RETURN & REFUND POLICY
PATH OF HOPE — Returns & Refunds
We want you to be happy with your PATH OF HOPE purchase. If you have any questions or concerns about your order, please contact us and we’ll be happy to help.
CANCELLATIONS & CHANGE OF MIND
For orders placed online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
If you wish to cancel your order, please contact us at:
contact@pathofhope.uk
Once you have told us that you wish to cancel, you must return the goods to us without undue delay and normally within 14 days of notifying us.
Unless the item is faulty, damaged, incorrect or otherwise not as described, you are responsible for the direct cost of returning an item when exercising your cancellation right.
Items should be returned in an unused condition and with reasonable care taken to prevent damage.
We may take account of any reduction in the value of goods caused by handling beyond what is reasonably necessary to establish their nature, characteristics and functionality.
MADE-TO-ORDER PRODUCTS
PATH OF HOPE products are made to order and fulfilled by our production partner.
Being made to order does not, by itself, remove your statutory cancellation rights. However, certain genuinely personalised or customised goods may be excluded from cancellation rights under UK law.
If you have requested a personalised or customised product, please contact us before returning it so we can confirm whether any exception applies.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your item arrives faulty, damaged or is not what you ordered, please contact us as soon as possible at:
contact@pathofhope.uk
Please include your order number and, where appropriate, photographs showing the issue.
We will assess the problem and, where applicable, arrange an appropriate remedy such as a replacement or refund.
Your statutory rights are not affected by this policy.
REFUNDS
Where a refund is due following a valid cancellation, we will process the refund in accordance with applicable UK consumer law.
For eligible cancellations, the refund will normally include the cost of the least expensive standard delivery option offered at the time of purchase. Any additional cost for an upgraded delivery service is generally not refundable.
We will normally issue refunds using the original payment method.
Where you are responsible for returning an item, we may wait until we have received the returned goods or you have provided evidence that they have been sent back, in accordance with applicable law.
EXCHANGES
As our products are made to order, we do not offer direct exchanges as standard.
If you have ordered the wrong size or otherwise change your mind, please contact us and we will explain the available options.
CONTACT
For all returns, cancellations or refund enquiries, please contact:
contact@pathofhope.uk
Please include your order number so that we can deal with your request as quickly as possible.
PATH OF HOPE
FAITH • HOPE • PURPOSE